FAQ

SHIPPING & DELIVERY
 

Free Shipping Avaiable within Hong Kong
At the moment WE ONLY ship within Hong Kong

Shipping approximately take 2 working days

We use Hong Kong Post Smart Post service for most of the order

https://www.hongkongpost.hk/en/sending_mail/local/smartpost/index.html

 

We also accept SF Express Smart locker or SF Store pick up

REFUND POLICY

 
If the product is unused, and/or found to be defected,
refunds can be made within 7 days from the date of purchase.
Please show proof of purchase (i.e. receipt, credit card records, customer service card, etc.).
Original packing and all accessories included must be returned in its original condition,
(Return Postage has to be paid by Customers)
Products available for refunds are limited to those paid for by cash or card.
Products which have been used, with stain or washed cannot be refunded.
For products that have been purchased for more than 7 days, refunds will not be offered and only maintenance and repair services will be available.

 

 

 

© 2017 J&W GROUP LIMITED.